"I'm not the type to spend much money on luxury goods at all, particularly from an online retailer where I cannot assess the product in person. Edward at Thai Gold is the sole exception and 100% worth it! I absolutely _love_ my gorgeous rolo necklace. I was stunned by how quickly it arrived from Thailand (in pristine condition because it was very well-packaged). I took it to two different local jewelers who both told me that it is 22-23k and the exact weight I expected it to be. The only thing higher quality than the necklace is Edward's customer service. He spent so much time with me over email, helping me decide exactly what I wanted. His responses were so prompt and friendly while I peppered him with questions and casual chit chat. I'm kind of spoiled for high karat gold now, anything lower than 18k just looks pallid and sickly. And Edward has definitely spoiled me for an outstanding customer service experience. If you’re on the fence about making a purchase, don’t be! Working with Edward is a slam dunk."